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Is my credit card information protected? |
For payments made by credit card we use PayPal. In this
way, we have no information regarding your credit card account as PayPal
is a secure 3rd party payment provider. You do not need to become a member
of PayPal in order to pay by credit card. |
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Can I request a faster shipping method? |
Standard U.S. Post Office or UPS is our method of
shipment (5 days on average). For faster shipment, please send a
Comment from the
Feedback page before placing an order. |
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How does the Dragonfly balance?
Click Here to see the Balancing Dragonfly |
The Dragonfly is a separate piece and not attached
in any way.
There are no magnets, or counterweights used.
Balance is achieved by the small amounts of bamboo
that are carefully and skillfully removed by the craftsman.
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Who is the Master Craftsman? |
The Master Craftsman is a very reclusive, and private
individual. At some point in the future we may divulge his name, but
for the present time we will honor his privacy. All we can divulge is that
he lives in the foothills of Mt. Fuji and is a Japanese national. |
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What is the best method for cleaning the Dragonfly? |
A soft camel hair brush or "shaving brush" works well. |
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Why are some items not for sale? |
It's not that we don't want to sell certain items,
rather we would like to share the art with as many people as possible. The
items not for sale are special, one-of-a-kind that the Master Craftsman
has decided not to make anymore, or are extremely difficult and
time-consuming to make, frequently having to wait years for the item to
appear. |
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How do I
care for a "Secret Box"? |
Use a soft, dry cloth to clean and polish. Do not
expose to excessive sunshine, moisture or heat. |
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What is Kokedama and how do I
care for it? |
Click here for the
Kokedama page
Click Here for
Sample Photos
of Kokedama |